Shipping, Returns & Refunds

Last updated: 9 August 2026

Shipping

Every order ships once payment is verified and confirmed with our supplier. You can follow your order's progress — including tracking number, courier, and estimated delivery date once available — from your Profile → Orders page.

Cancelling an Order

You can request a cancellation from your order's detail page any time before it has shipped. Once submitted, our team reviews the request and — if the order hasn't already been placed with our supplier — cancels it and processes any applicable refund.

Returns

If a product arrives damaged, defective, or different from what you ordered, you can request a return from the order's detail page within a reasonable time after delivery. Please describe the issue clearly in your request so we can resolve it quickly.

Refunds

Approved refunds are issued back through the same manual payment channel you used (Wise, bKash, or bank transfer) and are marked on your order as they move through Requested → Approved → Processing → Completed. Processing times depend on your payment method and bank/provider.

Need Help?

For anything not covered here, reach us at nadim.hcj@gmail.com with your order number.